Terms of Use

For program Terms & Conditions, Please Scroll To The Bottom of This Page.

By using this site, you agree to all of the following:

Terms and Conditions

Welcome to The USMLE Preparation Company, Inc (The USMLE Guys, usmleguys.com, or usmle.online)

These terms and conditions outline the rules and regulations for the use of The USMLE Preparation Company, Inc’s Website, located at https://www.usmleguys.com and https://usmle.online

By accessing this website we assume you accept these terms and conditions. Do not continue to use usmleguys.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Illinois. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing usmleguys.com, you agreed to use cookies in agreement with the The USMLE Preparation Company, Inc’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, The USMLE Preparation Company, Inc and/or its licensors own the intellectual property rights for all material on usmleguys.com. All intellectual property rights are reserved. You may access this from usmleguys.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from usmleguys.com
Sell, rent or sub-license material from usmleguys.com
Reproduce, duplicate or copy material from usmleguys.com
Redistribute content from usmleguys.com

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The USMLE Preparation Company, Inc does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The USMLE Preparation Company, Inc, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The USMLE Preparation Company, Inc shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The USMLE Preparation Company, Inc reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The USMLE Preparation Company, Inc a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The USMLE Preparation Company, Inc; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to paul@usmle.online. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of The USMLE Preparation Company, Inc’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read our Privacy Policy.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Dispute Resolution

Any dispute, controversy or claim arising under, out of or relating to this contract and any subsequent amendments of this contract, including, without limitation, its formation, validity, binding effect, interpretation, performance, breach or termination, as well as non-contractual claims, shall be submitted to mediation in accordance with the WIPO Mediation Rules.

The place of mediation shall be Chicago, Illinois.

The language to be used in the mediation shall be English..

Program Refund & Payment Plan Policies

Passing Score Guarantee (Step 1 Prep Program) – 2024 program (4 week & unlimited program):

Note: Beginning in 2024, our ‘Passing Score Guarantee’ will change.

You can come back for another 4-week session at no additional cost. If you purchased coaching, you will also receive an additional four (4) weeks of coaching. We will no longer be offering ‘money back’ as part of our guarantee. Please read the terms below to understand our new guarantee:

Class Only (i.e. no coaching sessions were purchased)

To meet the “Passing Score Guarantee” for the Step 1 class only (i.e. you did not have an individual coaching package), you must meet the following criteria:

You must sign the DocuSign agreeing to the terms of the Guarantee. This will be emailed to you following registration in the course.
You must have attended all of the live 2hr question sessions for an entire four-week period.
You must send us your failed Step 1 attempt within 14 days of failing the exam.

As long as you’ve met the 3 criteria above, you can continue to attend the class and we will meet with you for a 1hr 1-on-1 strategy session.

Class + Coaching:

If you purchased coaching, you will be eligible to attend the class for an additional four weeks and also receive four additional weeks of coaching sessions as well as an additional session to review your exam and reassess your study plan. These will be scheduled based on availability and must be used within 6 months of failing the exam.

To meet the “Passing Score Guarantee” for the Step 1 class and coaching (i.e. you did have an individual coaching package), you must meet the following criteria:

You must sign the DocuSign agreeing to the terms of the Guarantee. This will be emailed to you following registration in the course.
You must have attended all of the live 2hr question sessions for an entire four-week period.
You must submit a timed, unused, online NBME or Free 120 within one week of your test date to Sara at sara@usmleguys.com. In order to qualify for the guarantee, you must score a minimum of 70% correct on the assessment. Offline/PDF versions of an NBME or Free 120 exam will not be accepted.
You must send us your failed Step 1 attempt within 14 days of failing the exam.

As long as you’ve met the four criteria above, you can return for another 4-week session of your choosing within 6 months of failing the exam.

Passing Score Guarantee (Step 1 Prep Program) – 2023 program (4 week program) & Individual Coaching (no longer available):

Note: All assessment (NBME, free 120) exams used to determine guarantee eligibility must be unused, online versions, meaning you cannot re-take/re-use an NBME or prior assessment that has already been taken at any time in the past or use an offline PDF version. All NBME/assessments used must be taken for the very first time in order to meet these requirements.

To meet the “Money Back Guarantee” for the Step 1 programs, you must meet the following criteria:

You must sign the DocuSign agreeing to the terms below. This will be emailed to you following registration in the course.
You must take an NBME or Free 120 and submit your official score report of the practice exam via email to sara@usmleguys.com. In order to qualify for the guarantee, the assessment must be unused, timed, and completed online or at a Prometric testing center. The results from this assessment exam are only valid for one week from the date of the assessment.
A score of 72% or higher on an NBME or 75% or higher on the Free 120 will qualify for the passing score guarantee. Confirmation of receipt of your assessment score report will be sent by email that you are eligible for the Guarantee.
The comp or Step 1 exam must be taken within one week of the assessment exam achieving the results above.
If you did not pass your comp or the Step 1, please submit the following to sara@usmleguys.com

- Your exam result (the full report).
- A screenshot of your NBME/prometric account to verify that the NBME was unused.

Passing Score Guarantee Requirements (Step 1 Preparation Program) – 2022 3-week program (no longer available)

Note: All assessment (NBME, free 120) exams used to determine guarantee eligibility must be unused, meaning you cannot re-take/re-use an NBME or prior assessment that has already been taken at any time in the past. All NBME/assessments used must be taken for the very first time in order to meet these requirements (this pertains to part 2: Money back guarantee; you can still qualify for part 1 of our guarantee below whether you’ve used all NBME/assessment exams or not).

There are 2 parts to this program’s guarantee. In order to qualify for each part, see below:

Part 1) The first part of the guarantee allows students who are not yet achieving strong enough assessment scores by the end of their final week in the program to keep attending the daily live questions training and the daily live drill sessions, as well as meet with their coach 1-on-1 one (1) time per week up to six (6) more weeks.

In order to qualify for “Part 1” of the guarantee, the following criteria must be met:

Student has followed the direction of their coach or coaches and taken the requested assessment exams. Students who refuse to take their assessment exam(s) will not qualify to the extension.
Student has not met our recommended assessment exam threshold (~ 75-80% on NBME or free 120 exams). Your coach will let you know if he/she has confidence that you will pass your exam. If they aren’t convinced that you are 100% ready, they will let you know.
If you have no unused NBME assessments: You have not yet met the requirements based on alternative methods of assessment (to be determined by your individual coach).
Student has not missed any of their 1-on-1 sessions with thier coach during the 3-week program (ie. If you didn’t attend all of your coaching sessions, you don’t qualify for free additional sessions).

Part 2) The second part of the guarantee pertains to our passing score money-back guarantee. Students who take their exam but do not pass are eligible for a full refund and are allowed to return for another full 3-week session at their convenience (must be attended within 6 (six) months of failing.

In order to qualify for “Part 2” of the guarantee, the following criteria must be met:

The student must demonstrate that their coach told them that they should take their exam (this can be verified by your coach’s daily email follow-up). Students who take their exam against their coach’s advice do not qualify.
Student must email their exam results to their coach within 14 (fourteen) days of receiving their failing result.
Student used NBME/assessment exams for the first time (ie. Students cannot re-use an NBME or assessment exam taken in the past) and met the required minimum thresholds as determined by their coach (typically 75% on an NBME exam within 1 week of your exam date).

How to claim your passing score guarantee:

If a student meets the criteria above but still fails their exam, simply email us with the following documentation (screenshots or PDFs are ok):

i) The email received from your coach telling you that you can take your Step 1 exam.
ii) The date and result of your USMLE score.

If you met the criteria, and we’ll issue you a full refund and offer you a free 3-week session.

Passing Score Guarantee Requirements – Step 2 CK Coaching:

Note: Beginning in 2024, our ‘Passing Score Guarantee’ will change.

We will no longer be offering ‘money back’ as part of our guarantee. Please read the terms below to understand the new guarantee:

In order to meet the conditions of the Passing Score Guarantee, you must meet the following criteria:

You must sign the DocuSign agreeing to the terms of the Guarantee. This will be emailed to you following registration in the program.
You must take an NBME or Free 120 and submit your official score report of the practice exam via email to sara@usmleguys.com. In order to qualify for the guarantee, the assessment must be unused, timed, and completed online or at a Prometric testing center. Offline/PDF versions of an NBME or Free 120 exam will not be accepted.
A score of 230 or higher on an NBME or the Free 120 will qualify for the passing score guarantee.
The official Step 2 CK exam must be taken within one week of the assessment exam achieving the results above.
If you did not pass your Step 2 CK exam, please submit the following to sara@usmleguys.com
1. Your exam result (the full report).
2. A screenshot of your NBME/Prometric account to verify that the NBME was unused.

As long as you’ve met the criteria above, you can return for more sessions. The number of sessions provided will be equal to the number of CK sessions purchased. This is subject to availability and must be started within four (4) months of the failed exam. Sessions will expire following the same guidelines under the class policies below based on the new start date.

Step 3 Exam Coaching

We do not offer a passing score guarantee for the Step 3 exam.

Residency Roadmap Mastermind Program (RR):

(i) Payment plans: We offer one option for payment plans:

a) A 2-part payment plan available for the RR, which consists of $4,000 up-front and $4,000 due within sixty (60) days.

Until the program is paid in full, students are only eligible to receive one (1) crash course program and one (1) USMLE Drills Book. Upon completion of the payment plan, students are eligible to receive unlimited access to all courses and all materials. Any student who fails to submit their subsequent payment(s) on the payment due date will be provided with two (2) written requests for payment. Failure to remit payment within five (5) days of the second written request will forfeit their RR program access and lose their initial payment.

(ii) Refunds: Students are given a 48hr grace-period following registration into the RR program. You are eligible to receive a full refund within this grace-period as long as you have not a) Had your first coaching call, or b) Used 5% or more of a single digital product (verifiable on our dashboard).

(iv) Group coaching calls: All group coaching calls begin at the time outlined in the Facebook group (typically 7pm eastern time) every Monday. Each coaching call lasts approximately 1hr. If students have asked all of their questions and no additional questions are asked, we reserve the right to end the call. If a student shows up late and the call has ended, they miss the group call for the week.

(v) Unprofessional conduct: Students who are acting unprofessionally, irresponsibly, inappropriately while a RR member may be asked to leave if deemed necessary. If you are asked to leave you will be fully refunded.

(vi) Failure to match: Students who fail to match are eligible to continue in the program until they match.

(vii) Foregoing further medical studies: Students who decide to forego any aspect of medical school and/or quit altogether do not qualify for a refund. Memberships are non-transferable.

(viii) No guarantee of results: While we will do our absolute best to guide our students through every aspect of medical school, we do not guarantee results of any kind. This includes test scores, access to certain groups or individuals, or the residency match. Failure of a student to meet a specific goal does not qualify them for a refund.

(ix) Physical materials: All RR students are eligible to receive the Step 1 and/or Step 2 CK Drill Sessions books. Each student is entitled to one (1) copy of each book.

(x) Sharing course content access: It is strictly forbidden to share online classroom access with anybody outside of the RR program. IP addresses and login data is being tracked and any student found to violate this term is subject to RR program removal without refund.

(xi) UPC policies: We reserve the right to set policies related to the RR program. These policies include, but are not limited to, personal statement review and scheduling mock interviews. From time to time, we may update or add to these policies as needed. The current policy will be linked under the “About” section of the Facebook group.

Residency Roadmap Light (RR Light):

(i) Refunds: Students are given a 48hr grace-period following registration into the RR Light program. You are eligible to receive a full refund within this grace-period as long as you have not had your first coaching call.

(ii) Length of program: Students enrolled in the RR Light program will be enrolled from their date of enrollment until Match Day or for one (1) year, whichever comes first.

(iii) Weekly 1-on-1 coaching calls: All students are eligible to receive one (1) 1-on-1 coaching call per week for a duration of thirty (30) minutes. The enrolment period restarts every Monday. Students who do not use a coaching call in one week will lose that call (ie. Students cannot accumulate coaching calls). Additionally, students may not stack calls in adjacent weeks in order to gain additional time.
(iv) Group coaching calls: All group coaching calls begin at the time outlined in the Facebook group (typically 7pm eastern time) every Monday. Each coaching call lasts approximately 1hr. If students have asked all of their questions and no additional questions are asked, we reserve the right to end the call. If a student shows up late and the call has ended, they miss the group call for the week.

(vi) Failure to match: Students who fail to match are eligible to continue in the program for one (1) year after their date of enrollment, which is the date that they paid for the program.

(vii) Foregoing further medical studies: Students who decide to forego any aspect of medical school and/or quit altogether do not qualify for a refund. Memberships are non-transferable.

(ix) Course materials: Students in the RR Light program are not eligible to receive access to the Step 1 and Step 2 CK Crash Courses or copies of the Drill Books.

(xi) UPC policies: We reserve the right to set policies related to the RR Light program. These policies include, but are not limited to, personal statement review and scheduling mock interviews. From time to time, we may update or add to these policies as needed. The current policy will be linked under the “About” section of the Facebook group.

USMLE Step 1, Step 2 CK, Step 3 Classes and Coaching Session Refunds:

You may cancel & receive a full refund within 48hrs of registration as long as you have not used 5% or more of your digital course (verifiable on our dashboard) and/or have not had your initial 60-minute welcome consultation; either of these actions will result in forfeiture of your right to a refund. Refund requests must be made via email (Sara@usmleguys.com). Partial refunds for unused sessions will not be granted.

USMLE Drills Book(s) & Audio Drills Refunds:

Books: You are entitled to a 24-hr grace-period from the time your book is delivered (as confirmed by USPS via email) in which you may request a full refund of your purchase. You must send a written email request to Sara@usmleguys.com requesting a full refund and you must return the book to us in the same condition it was shipped to you (paid by you). Once your book is received in perfect condition, your refund will be processed within 3-5 business days.

Digital materials (i.e. PDF copies) are not be eligible for a refund.

Audio drills: You are entitled to a 48hr grace period from the time of purchase. This product is accessible immediately upon purchase. In order to qualify, you must have used less than or equal to 5% of the drills inside the library (verifiable on our dashboard). As long as these criteria are met, you are entitled to a full refund.

Class Policies

The following policies apply to Step 1, Step 2 CK, and Step 3 class and coaching students.

(i) Change of Step 1 class session: Students may change their class session once without penalty, subject to availability. If additional changes are needed, we may charge an administrative fee of $250. Changes to a class session MUST be received in writing via email to Sara@usmleguys.com a minimum of seven (7) days before the class session starts. Requests for changes with at least seven (7) days notice will be credited to you, subject to additional administrative fees for repeated changes. A new session must be booked within six (6) months of the class date. If you want to extend the class session beyond six months, we will credit the amount paid towards the current price of the class but students will be responsible to pay the balance if the cost of the course has increased.

(ii) Change of coaching sessions (all programs): When we book sessions, that time is guaranteed to the student. We require a minimum of 24 hours notice of changes to scheduled coaching sessions. We recognize that things do come up from time-to-time, so we will accommodate one (1) last-minute change per student and reschedule at no additional cost and subject to instructor availability. Additional changes to scheduled sessions with less than 24 hours notice will result in that session being forfeited. Sessions will not be refunded or rescheduled.

(iii) Step 2 CK and Step 3 Coaching Sessions: Coaching sessions must be used within the following time periods:

If 10 sessions are purchased, they must be used within four (4) months.
If 20 sessions are purchased, they must be used with six (6) months.
If 30 sessions are purchased, they must be used within eight (8) months.

Sessions not used within these time periods are subject to being forfeited.

(iv) Online MedEd Access: We provide three (3) months of access to Online MedEd. If you would like to start access closer to your class date, we can arrange that. We provide a list of students who require access on Monday morning. Students who register for a session before Monday at 8 AM central will be included in the list and receive access. Students who register after 8 AM on Monday will be included in the following week’s list. No exceptions will be made for earlier access. Once access is granted, it cannot be paused or extended. If you need to pause your program or change your session, additional time will not be granted. This only applies to students who register for coaching. Students who upgrade at a later time to coaching will be provided with access upon registering for coaching sessions.

(v) Amboss Refunds: If you would like to request a refund for Amboss, please email your receipt to Sara@usmleguys.com within 30 days of the end of your class session for Step 1 or within 60 days of your initial coaching session for Step 2 CK and Step 3 coaching. Please note, we will refund one (1) month’s access to Amboss, even if you purchase additional time. This only applies to students who register for coaching. Students who upgrade at a later time to coaching will be provided with access upon registering for coaching sessions.

(vi) Communication policy: Students should not communicate with their coach outside of official channels. Official channels include company email (ends in @usmleguys), company phone number (888-528-0288) via phone or text, or our private student texting number which is provided upon registration and identified as The USMLE Guys. Communication outside of the company platform, including What’s App, Telegram, personal phone numbers, etc., is not permitted or sanctioned by the company. As these are not official lines of communication, promises, guarantees, assurances, etc. will not be honored by the company. Violations of this policy can be reported to Sara@usmleguys.com.

(vii) Changing coaches: We try our best to keep students with one coach throughout their studies. If students request a change, we will do our best to accommodate but cannot make any guarantees. However, we reserve the right to make a change to the coach at any time and for any reason. Refunds will not be provided due to a change in the person providing coaching services to students.